Refund Policy

Effective Date: October 10, 2026

Photographers on Cekrek sell digital photos that are delivered instantly. A downloaded file can't be returned, so we don't offer refunds for a change of mind. Every photo shows a preview and its price before you pay so you can check it first. When something goes wrong on our side, we make it right, as set out below. This policy forms part of our Terms of Service.

1. When We Fix or Refund an Order

Payment problems are refunded in full:

  • Duplicate chargeYou were charged more than once for the same order. The extra charge is refunded.
  • Paid but not deliveredYour payment succeeded but the photo was not unlocked in your account within 24 hours, or the photo was removed from Cekrek before you could download it.

Problems with the file itself are fixed first, by delivering a working, correct file. If we can't, you get a full refund for that photo:

  • Defective fileThe downloaded file is corrupted, will not open, or is a low-resolution or watermarked copy instead of the full-size original.
  • Wrong photoThe file you received is not the photo shown in the preview you paid for.

2. When Refunds Are Not Given

  • You changed your mind after the file was delivered.
  • You bought a photo that does not show you. Every photo has a preview before purchase, and photo matches are suggestions you should check before buying.
  • You are unhappy with the artistic style, composition or editing of a photo that matches its preview.

3. How to Request a Refund

Email halo@cekrek.co.id within 7 days of your purchase, or use the support button in the app. Include the email address of your Cekrek account, the order or invoice number from your payment receipt, and a short description of the problem (a screenshot helps).

We reply within 3 business days with either the fix or a refund decision.

4. How Refunds Are Paid

We send approved refunds within 7 business days. Card payments are refunded to the same card; depending on your bank, it can take up to 14 business days to appear on your statement. QRIS and virtual account payments are refunded by bank transfer to an Indonesian bank account in your name. Access to refunded photos is removed.

5. Contact

PT Cekrek Niaga Imaji — halo@cekrek.co.id · WhatsApp +62 817-557-295. Full details are on our Contact page.